Software programs can be used to automate manual tasks, improve workflows, or create better customer experiences. They can also assist businesses in reducing human error, improve profits, and save money. The choice of the right business software isn’t an easy task with so many options available.
Small and medium-sized businesses (SMBs) can benefit from free and low cost alternatives to branded business suites like LibreOffice and Google Docs. These suites typically offer accounting tools, office productivity tools, project management and communications systems. For larger organizations there are enterprise resource planning (ERP) solutions that have more advanced features, such as inventory management and global reporting.
Live chats and cobrowsing are two popular customer support tools that allow businesses to resolve issues faster which results in increased satisfaction and retention. Some of these tools, like Help Scout and Zendesk, are combined with other business applications to offer a more comprehensive experience for customers.
Plutio is a contract management program that helps companies keep track of ongoing projects. It does this by aggregating pertinent information onto one screen, making it easy to browse and review. Users can, for instance, view project progress as well as billable hours and invoices at a glance.
Increasingly younger customers are preferring tailored products and services and this means that businesses have to adjust their marketing strategies. CRM tools can help businesses better understand customers’ needs and help them tailor their products. These tools can be used to study trends in sales and market conditions.
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